Shipping policy
Last Updated: May 1, 2026
This Shipping Policy outlines how PickyTails processes and delivers orders. By placing an order with us, you agree to the terms described below.
Where We Ship
PickyTails currently ships to addresses within the United States only. We do not offer international shipping at this time.
Processing & Delivery Timeline
Each order goes through two stages before it reaches you: processing at our facility, and transit with our shipping partner.
Order cutoff: Orders received before 5:00 PM ET, Monday–Friday, begin processing the same business day. Orders placed after the cutoff, on weekends, or on U.S. holidays will begin processing the next business day.
Processing window: 1–2 business days (Monday–Friday). During this time, your order is prepared and handed off to the carrier.
Transit window: 6–8 business days (Monday–Friday) once the order leaves our facility.
Total estimated delivery: 7–10 business days from the date the order is placed.
These windows are estimates. Actual delivery may be affected by carrier delays, weather, address issues, or other circumstances beyond our control.
Shipping Cost
Free Shipping: All orders shipped within the United States qualify for free standard shipping with no minimum order requirement.
Carriers
Orders are shipped through one of the following carriers, selected based on destination and order details:
USPS
UPS
FedEx
The carrier assigned to your order will be listed in your shipment confirmation email.
Tracking Your Order
Once your order has shipped, a confirmation email is sent to the address provided at checkout. This email contains your tracking number along with a link to follow your shipment's progress.
You can also track your order anytime using our Order Tracking Page. Simply enter your order number and email to view the latest delivery updates.
If you have not received a tracking email within 3 business days of placing your order, please reach out to our support team so we can look into it.
Lost, Delayed, or Damaged Packages
If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us as soon as possible. We will work with the carrier to locate your package or arrange a resolution. Claims for lost or damaged shipments should be submitted within 30 days of the original ship date.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply in these cases.
Policy Updates
PickyTails may update this Shipping Policy from time to time. The most current version will always be posted on this page with the revision date listed at the top. We recommend reviewing this policy periodically.
More Questions?
For answers to common questions about shipping, returns, and order processing, visit our FAQ Page.
If you need additional help, our support team is available to assist with any shipping concerns.
Contact Us
Store Address: 3000 Atlantic Avenue, Brooklyn, New York 11208, United States
Store Email: support@pickytails.com
Store Phone: +13474280268
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM ET
We do our best to reply to your email in 1–2 business days.