Billing Terms and Conditions
Last Updated: May 1, 2026
This document explains how payments and billing work at PickyTails, including accepted payment methods, pricing, security, and how we handle billing issues.
1. Payment Methods We Accept
To make checkout simple and secure, PickyTails accepts a range of payment options:
Credit and debit cards: Visa, MasterCard, American Express, Discover, Diners Club
PayPal (including Venmo)
Shop Pay (including pay-in-installments option)
Apple Pay and Google Pay
Bank transfers (available for bulk orders only — please contact our support team for details)
All transactions are processed in United States Dollars (USD).
2. How Payment Is Processed
Payment must be completed in full at the time you place your order. Orders will not move into processing or be shipped until payment has been successfully received and verified. If a payment is declined or fails to go through, your order will not be confirmed and no items will be reserved on your behalf.
3. Pricing and Currency
All prices listed on the PickyTails website are displayed in United States Dollars (USD).
Prices may change at any time without prior notice. Any applicable taxes, duties, or shipping fees will be calculated and shown at checkout before you complete your purchase, so you can review the full total before confirming the order.
4. Secure Payment Processing
Protecting your payment and personal information is a priority. PickyTails uses SSL encryption and works with trusted payment gateways to handle every transaction securely.
We do not store or have access to your full credit or debit card information. Card details are processed directly by our payment providers and are never visible to PickyTails staff.
5. Refunds and Chargebacks
Refunds are handled in accordance with our Return & Refund Policy. If you have a question about a charge or believe there is an issue with a payment, please reach out to our support team at support@pickytails.com before initiating a chargeback. We aim to resolve billing concerns quickly so you don't need to take further action.
Unauthorized or fraudulent chargebacks will be investigated and may be disputed with the payment provider.
6. Fraud Prevention
To protect our customers and our business, PickyTails reserves the right to cancel, refuse, or place a hold on any order that is suspected of fraud or unauthorized activity. For high-value or flagged transactions, we may also request additional identity verification before the order is processed.
If you experience an unexpected hold or cancellation, please contact our support team at support@pickytails.com so we can review the situation and assist you.
7. Updates to This Policy
PickyTails may update these Billing Terms & Conditions from time to time. Any updates will be posted on this page with a revised "Last Updated" date at the top. We recommend reviewing this page periodically. Your continued use of the Services after updates are posted constitutes acceptance of the revised terms.
8. Contact Information
Store Address: 3000 Atlantic Avenue, Brooklyn, New York 11208, United States
Store Email: support@pickytails.com
Store Phone: +13474280268
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM ET
We do our best to reply to your email in 1–2 business days.