Frequently Asked Questions (FAQ)
Welcome to the PickyTails FAQ page. The answers below cover the most common questions we receive about ordering, shipping, returns, and more. If you don't find what you're looking for here, our support team is happy to help.
About PickyTails
What makes PickyTails different?
PickyTails focuses on thoughtful design, comfortable materials, and dog-first details. Every bed is made to feel cozy and at home in real living spaces — for the dogs who deserve a spot of their own.
Where are your designs created?
PickyTails is a U.S.-based online store. Our beds are designed with input from dog owners and made to fit naturally into modern homes — from the size and shape of the bed to the materials used on the surface.
Can I trust the comfort of your dog beds?
Every bed in our collection is designed with comfort in mind, using soft materials and shapes that give your dog a defined space to rest. If you ever feel a bed isn't right for your dog, our 30-day return window gives you time to decide.
Where is PickyTails located?
PickyTails is a U.S.-based online store offering dog beds with shipping available within the United States. Our business address is listed in the Contact section below.
Do you have a physical store location?
No. PickyTails operates as an online-only business, which allows us to focus on product quality and customer support without the overhead of a retail storefront.
Ordering & Cancellations
Can I cancel my order after placing it?
Yes. You have a 24-hour cancellation window from the time your order is placed. To request a cancellation, contact our support team at support@pickytails.com as soon as possible with your order number. Once an order has moved into processing or has shipped, cancellation may no longer be possible — but you can return the item after delivery under the terms of our Return & Refund Policy.
Can I place a bulk order for my business or organization?
Yes, bulk orders are available. For pricing, availability, and shipping details on larger orders, please reach out to our support team and we'll be glad to help.
Shipping & Delivery
How long will it take to receive my order?
Here is the typical delivery timeline for orders shipped within the United States:
Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated delivery time: 7–10 business days
These are estimates and may vary depending on the carrier and your location. Full details are available in our Shipping Policy.
Do you offer free shipping?
Yes. All orders shipped within the United States qualify for free standard shipping with no minimum order requirement. More information can be found in our Shipping Policy.
Do you ship internationally?
Not at this time. PickyTails currently ships only to addresses within the United States.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking number along with a tracking link. You can also check the status of your shipment anytime through our Order Tracking page.
If you haven't received a tracking email within 3 business days of placing your order, please contact our support team so we can look into it.
Returns, Refunds & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, as long as the item is unused, in its original condition, and returned with all original packaging, tags, and accessories. We do not charge restocking fees. Full details are available in our Return & Refund Policy.
Do I pay a restocking fee?
No. PickyTails does not charge any restocking fees on returns.
What happens if I receive a defective product?
If your item arrives defective, damaged in transit, or is incorrect, we will arrange a replacement or refund at no cost to you. Please contact our support team within 30 days of delivery so we can resolve it. More information can be found in our Return & Refund Policy.
When will I receive my refund after returning a product?
Once your return reaches our facility, our team will inspect the item to confirm it meets the return criteria. After inspection and approval, your refund will be issued to the original payment method used at checkout. Please allow up to 7 business days for the refund to be initiated from our end. The time for the funds to appear in your account depends on your bank or payment provider. More details are in our Return & Refund Policy.
How do exchanges work?
If you'd like to exchange your bed for a different size or color, contact our support team at support@pickytails.com with your order number and the change you'd like to make. We'll walk you through the exchange process. Full details are in our Return & Refund Policy.
Customer Support & Account Help
How can I contact customer support?
You can reach our support team through our Contact Us page or by emailing us directly at support@pickytails.com. We aim to respond within 1–2 business days, Monday–Friday.
Fraud Prevention
To protect our customers and our business, PickyTails reserves the right to cancel or place orders on hold if they are flagged for suspected fraud or unauthorized activity. Additional identity verification may be requested for high-value or flagged transactions.
If you experience any issue with an order — including a hold or unexpected cancellation — please contact our support team first at support@pickytails.com so we can help resolve it.
Contact Us
Store Address: 3000 Atlantic Avenue, Brooklyn, New York 11208, United States
Store Email: support@pickytails.com
Store Phone: +13474280268
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM ET
We do our best to reply to your email in 1–2 business days.
