Refund policy
Last Updated: May 1, 2026
This Return & Refund Policy explains how PickyTails handles cancellations, returns, exchanges, and refunds. We want you to be happy with your purchase, and if something isn't right, we are here to help make it right.
Order Cancellations
If you change your mind shortly after placing an order, you may request a cancellation within 24 hours by emailing support@pickytails.com with your order number.
After the 24-hour window, we cannot guarantee cancellation, as your order may already be moving through processing. Once an order has been handed off to the carrier, it can no longer be cancelled. In that case, you are welcome to return the item after delivery under the terms below.
Return Window
You have 30 days from the date your order is delivered to request a return.
To qualify for a return, items must be:
- Unused
- In original condition
- Returned with all original packaging, tags, and accessories included
We do not charge any restocking fees.
Return Policy at a Glance
- Return window: 30 days from delivery date
- Item condition: Unused, original condition, with all packaging, tags, and accessories
- Restocking fee: None
- Return assistance: Our support team will guide you through every step
Who Pays for Return Shipping
Defective, damaged, or incorrect items
If the product you received is the wrong item, was damaged in transit, or is defective in any way, PickyTails covers the full cost of return shipping. You will not pay anything to send the item back.
Change-of-mind returns
If the return is for personal reasons — the wrong size, the wrong color, or simply no longer wanted — the customer is responsible for return shipping costs. Original shipping costs (where applicable) are not refundable.
How to Start a Return
- Reach out. Email support@pickytails.com with your order number and a brief reason for the return. A member of our team will respond with return authorization and instructions.
- Repack the item. Place the item back in its original packaging along with all tags, accessories, and any included documents. Make sure it is securely sealed for transit.
- Ship it back. Use the carrier and shipping method outlined in your return authorization email. We recommend using a tracked shipping option so you can confirm delivery on your end.
Refund Process
Once your return arrives at our facility, our team will inspect the item to confirm it meets the return conditions described above.
After inspection and approval, your refund will be initiated to the original payment method used at checkout. Please allow up to 7 business days for the refund to be issued from our end. The time it takes for the refunded amount to appear in your account depends on your bank or payment provider.
Exchanges
We accept exchanges. If you would prefer an exchange instead of a refund — for example, swapping for a different size or color — email support@pickytails.com with your order number and the change you would like to make. Our team will walk you through the exchange process and arrange the replacement.
Orders That Don't Arrive
If your order has not arrived within the estimated delivery window listed in our Shipping Policy, contact us at support@pickytails.com with your order number. We will open an investigation with the carrier on your behalf.
If the package is confirmed lost in transit, we will either issue a full refund to your original payment method or ship a replacement at no additional cost to you, based on your preference.
Items That Cannot Be Returned
For hygiene and safety reasons, certain items are not eligible for return. Any item that falls into this category will be clearly marked as non-returnable on its product page before you place your order.
Policy Updates
PickyTails may update this Return & Refund Policy from time to time. The most current version will always be posted on this page with the revision date listed at the top. We recommend reviewing this policy periodically.
More Questions?
For answers to common questions about returns, refunds, and exchanges, visit our FAQ Page.
If you need additional help, our support team is available to assist with any return-related concerns.
Contact Us
Store Address: 3000 Atlantic Avenue, Brooklyn, New York 11208, United States
Store Email: support@pickytails.com
Store Phone: +13474280268
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM ET
We do our best to reply to your email in 1–2 business days.