Welcome To PickyTails
Free U.S. Shipping
Free shipping in the United States.
30 Day Returns
30-day return window.
Customer Support
Order assistance available.
Our Story
PickyTails was created to bring better, more comfortable beds to dogs and the people who love them. Every order is processed with care and shipped with tracking, so you can shop with confidence knowing your order is in good hands.
Built around the dog
Every bed is designed with the dog in mind first the shape, the surface, and the way it fits into the home around them.
Soft, considered details
From plush surfaces to structured forms, every detail is chosen to create a comfortable resting space that feels like its own spot.
Made for the home
Each bed is shaped to fit naturally in a living room, bedroom, or wherever a dog already likes to settle.
WE'RE HERE TO HELP
Have a question about one of our products or your order?
Our support team is available to assist with product details, sizing, shipping, and returns.
We aim to respond to all inquiries within 1-2 business days.
Email: support@pickytails.com
Contact Form: Visit our Contact Page
Business information and return address details are available in our footer and policy pages.
Frequently Asked Questions
What makes PickyTails different?
PickyTails focuses on thoughtful design, comfortable materials, and dog first details. Every bed is made to feel cozy and at home in real living spaces for the dogs who deserve a spot of their own.
Where are your designs created?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can I trust the comfort of your dog beds?
Every bed in our collection is designed with comfort in mind, using soft materials and shapes that give your dog a defined space to rest. If you ever feel a bed isn't right for your dog, our 30-day return window gives you time to decide.
Do you offer free shipping?
Yes. All orders shipped within the United States qualify for free standard shipping with no minimum order requirement. More details are available in our Shipping Policy.
How long does shipping take?
Orders are typically processed within 1–2 business days, with transit time of 6–8 business days. Total estimated delivery is 7–10 business days from the date the order is placed. Full details are in our Shipping Policy.
Will I receive tracking information for my order?
Yes. Once your order ships, a confirmation email is sent to the address provided at checkout, including a tracking number and a link to follow your shipment. You can also track your order anytime through our Order Tracking page.
What is your return policy timeframe?
You have 30 days from the date your order is delivered to request a return. Items must be unused, in original condition, and returned with all original packaging, tags, and accessories. Full details are available in our Return & Refund Policy.
Do I pay a restocking fee?
No. PickyTails does not charge any restocking fees on returns.
What if my item is damaged or defective?
If your bed arrives damaged or defective, contact our support team within 30 days of delivery and we'll arrange a replacement or refund at no cost to you. Full details are in our Return & Refund Policy.
How can I contact PickyTails
Our support team can be reached by email at support@pickytails.com or through our Contact Us page. We aim to respond within 1–2 business days, Monday–Friday.